Discolored water after installing the shower filter

Your shower filter may produce a black/grey discolored water during the first use.

During transportation, a small amount of carbon dust can accumulate inside the shower filter. This is normal and can be washed away by running water through the shower filter for 30-60 seconds, or until the water runs clear.

If you experience discolored water each time you use your shower filter, please contact us and we will help resolve this issue.

No discolored water after installation

Before using a filter cartridge, the instructions say to rinse the filter out to remove any discolored water.

If you did not see any discolored water, it does not mean the filter cartridge is defective, it means there was very little carbon dust inside the cartridge.